|
Copyright
© 2003 - 2008 KidzCraft All rights reserved
|
|
|
HOW TO ORDER
Online:
Quick and easy online ordering 24 hours a day. On completion of your order,
you will receive an email as confirmation including your order number so you can
track your order via our website.
Rest assured that you can only buy if stock is available, the shop will tell
you if a product has insufficient stock which means what you do buy will be
delivered to you.
Telephone: 01793 327022
Call us to make your order over the
phone if you wish.
|
 |
|
DELIVERY
| DESTINATION |
ORDER
VALUE
|
STANDARD
3 to 5
Working Days |
EXPRESS
1 to 2
Working Days |
| UK (Mainland) |
. |
£3.95 |
£5.95 |
| Northern Ireland |
. |
£7.95 |
£11.95 |
| Channel Islands |
. |
£7.95 |
£19.95 |
| Ireland |
< £50
£50 - £100
£100> |
£9.95
£19.95
£29.95 |
£19.95
£19.95
£29.95 |
Your order may be sent
via a UK Courier and thus a
signature will be required on delivery.
If you think you may be out, please include
instructions for delivery when placing your order in the Delivery Instructions
Box at Checkout e.g.
* An alternative address e.g. work,
family, friend
OR
* Leave somewhere safe on your property e.g. garden shed, at back door, in
recycling box, outbuilding, garage
This information will help to ensure a speedy delivery of your order!
Please note, parcels will be left following
your instructions at your own risk.
KidzCraft does not take any
responsibility for any loss of goods once delivered.
Deliveries will be made at any time between 0800 and
1800.
We also provide a Super Speedy Service if you
require your Express Parcel by a certain time the Next Day e.g. by 10:30 or by
12:00. Please call for more information.
UK MAINLAND
-
Parcels will be sent by Royal
Mail or a UK Courier Service.
-
Standard Delivery will be 3 to 5
working days.
-
Express Delivery will be 1 to 2
working days.
-
Express Orders received before
1pm will be despatched same day.
-
Express Orders received after
1pm will be despatched the following working day.
-
Please ensure someone can
receive the parcel at the delivery address given as a signature may be
needed.
NORTHERN IRELAND
-
Parcels will be sent via Royal
Mail or a UK Courier Service.
-
Standard Delivery will be 3 to 5
working days.
-
Express Delivery will be 1 to 2
working days.
-
Express Orders received before
1pm will be despatched same day.
-
Express Orders received after
1pm will be despatched the following working day.
-
Please ensure someone can
receive the parcel at the delivery address given as a signature may be
needed.
-
Please select COUNTRY 'Northern
Ireland' and then state your COUNTY (NON UK).
CHANNEL ISLANDS
-
Parcels will be sent via Royal
Mail or a UK Courier Service.
-
Standard Delivery will be 3 to 5
working days.
-
Express Delivery will be 1 to 2
working days.
-
Express Orders received before
1pm will be despatched same day.
-
Express Orders received after
1pm will be despatched the following working day.
-
Please ensure someone can
receive the parcel at the delivery address given as a signature may be
needed.
-
Please select COUNTRY 'Channel
Islands' and then state your COUNTY (NON UK).
-
VAT exempt.
IRELAND
-
Parcels will be sent via Royal
Mail Airmail or a UK Courier Service.
-
Standard Delivery will be 3 to 5
working days.
-
Express Delivery will be 1 to 2
working days.
-
Express Orders received before
1pm will be despatched same day.
-
Express Orders received after
1pm will be despatched the following working day.
-
Please ensure someone can
receive the parcel at the delivery address given as a signature may be
needed.
-
Please select COUNTRY 'Ireland'
and then state your COUNTY (NON UK).
-
B.F.P.O.
Orders may be placed for a BFPO
delivery with the following terms:
-
Please choose STANDARD DELIVERY
-
All parcels under 2kg will be
sent via Royal Mail at our normal Standard Delivery Charge (£3.95).
-
In circumstances where the
parcel is more than 2kg, an additional delivery charge will be
necessary and we will contact you to arrange payment.
|
 |
|
PLEASE NOTE:
KidzCraft will do everything possible to ensure
delivery. However, where delivery failures caused by:
A - Customer giving an incorrect address e.g. postcode
B - Failure to contact Royal Mail Sorting Office or UK Courier when CARDED
which result in the parcel being
returned to KidzCraft, the cost of the delivery and return will be deducted from the refund
due to the customer.
|
 |
|
EXPRESS ORDERS
Express Orders received by 13:00 will be despatched
same day.
Express Orders received after 13:00 will be despatched the following working day.
|
 |
|
PAYMENT CHOICES
Online by WorldPay
(a secure payment system from the Royal
Bank of Scotland).
Payment can be made using any of the following debit or credit cards:
By Post by Cheque
Cheques should be made payable to 'KidzCraft' and
please write your order number on the reverse
of your cheque and forward to:
KidzCraft
6 Standings Close
Nine Elms
Swindon
Wiltshire
SN5 5UG
|
 |
|
DAMAGED AND LOST GOODS
Goods damaged in transit will be replaced by KidzCraft. Please advise us within
7 working days of receipt of your order. Goods lost in transit will be
replaced by KidzCraft. Please advise us within 14 days of placing your
order.
|
 |
|
RETURNING GOODS
We hope you are happy with your
purchase. If, for any reason, you are not completely satisfied with your
order, simply call us on 01793 327022 for a Returns Number and return it within 14 days of receipt for a full refund less P&P
costs.
Return postage costs to be paid by the customer.
All items returned must be in the original packaging
and in a re-saleable condition.
|
 |
|
TERMS AND CONDITIONS
If you'd like to view our terms and conditions, click
here.
|
 |
|
|
|

|